Redlands, CA 92373
About Us
Family rug expertise in Southern California since the 1980s.
We specialize in careful, fiber-safe cleaning and repair for
hand-knotted, wool, silk, Persian, and Oriental rugs
—with dye testing and controlled drying.
Free pickup & delivery for rugs 6×9 and larger.
Based in Redlands, CA • Serving the Inland Empire and surrounding communities.
Our Story
A family legacy built on craftsmanship, integrity, and a deep respect for fine handmade rugs.
Rooted in Rugs Since the 1980s
Velvet Knot is a family-owned rug cleaning and repair service built on decades of hands-on experience with fine handmade rugs—everything from identification and materials to long-term care and preservation.
Our family’s rug business began in the 1980s with a rug store in Rancho Cucamonga, followed by a second location in Redlands. Over the years, the business grew and later consolidated operations in Palm Springs, earning a reputation for quality, craftsmanship, and honest guidance.
From Gallery Expertise to Dedicated Care
In 2001, under continued family leadership, the business evolved into Shiraz Rug Gallery, known for exceptional Persian, Oriental, and other handmade rugs. That experience—international sourcing, construction knowledge, and fiber and dye expertise—supports our cleaning and restoration work today.
Today, Velvet Knot is based in Redlands, California and focuses on cleaning, repair, and restoration rather than retail rug sales. Every recommendation is based on what is best for your rug’s condition, longevity, and value.
What We Stand For
Rugs are more than décor—they can be investments, family pieces, and heirlooms. Our job is to protect the beauty, structure, and value of your rug using the safest process for its fibers and dyes.
Specialized & Gentle
We tailor the process to fiber type, dye stability, age, and condition—especially for hand-knotted wool and silk rugs.
Transparent & Honest
We explain what your rug needs after inspection and dye testing—no pressure, no unnecessary upsells, just appropriate care.
Local & Reliable
Based in Redlands and serving the Inland Empire with insured handling and consistent, professional rug care.
Quick Trust Checklist
Dye testing before washing • Fiber-safe methods • Controlled drying • Hand-knotted specialists • Insured handling • Pickup & delivery available
What to Expect
A simple, professional process so you always know what is happening with your rug.
1) Inspect & Dye Test
We identify fibers and construction, test dyes for stability, and note wear, odors, stains, or prior damage.
2) Deep Dust Removal
Dry soil can act like sandpaper. Removing it before washing helps protect the rug’s pile and foundation.
3) Wash, Rinse & Controlled Dry
We use fiber-safe cleaning, thorough rinsing, and controlled drying to reduce residue, odors, browning, and the risk of dye migration.
Finishing Touches
After drying, we groom the pile, verify the results, and make recommendations if repair or restoration could help extend the rug’s life.
Pickup & Delivery
Pickup and delivery are available throughout our service area. Free pickup & delivery for rugs 6×9 and larger (minimums may apply).
Ready to Schedule?
Call or book online for convenient rug pickup.
Why Gentle, Fiber-Safe Cleaning Matters
Hand-knotted rugs are delicate works of art made with natural fibers and dyes . Standard carpet cleaning can use hot steam, high heat, or pressure that may strip natural oils, make fibers brittle, cause colors to fade or bleed, and shorten the life of a fine rug.
- No steam cleaning. We avoid high heat and pressure that can damage wool and silk.
- No harsh chemicals. We use mild, non-bleaching products selected for the rug’s fiber and dye stability.
- Controlled drying. Proper drying helps maintain shape, reduce odor, and protect the rug’s foundation and fringes.
Trust your rugs to experienced care designed to protect their beauty, softness, structure, and long-term value.
About Us FAQ
Quick answers to common questions customers ask before trusting us with their rugs.
Do you only work on handmade rugs?
We specialize in handmade rugs, including wool, silk, Persian, and Oriental rugs, but we also clean many modern and high-traffic rugs. The cleaning process is tailored to each rug’s construction and fiber type.
Do you dye test before cleaning?
Yes. Dye testing helps us determine the safest cleaning method and reduce the risk of color bleeding, especially with wool, silk, and hand-knotted rugs.
Are you a retail rug store?
No. Velvet Knot is focused on rug cleaning, repair, and restoration. Our recommendations are based on what your rug needs rather than retail rug sales.
Where is Velvet Knot located?
Velvet Knot is located at 101 E Redlands Blvd Ste 234J, Redlands, CA 92373. We serve customers throughout Redlands and the surrounding Inland Empire.
Do you offer pickup & delivery?
Yes. Pickup and delivery are available throughout our service area. Free pickup and delivery are available for rugs 6×9 and larger, subject to applicable minimums.